Definitions:
i. "We", "us" and/or "our" means
MASS Engineered Design Inc. ("MASS").
ii. "You" or "your" or "purchaser"
means the individual or entity named on the invoice.
MASS Limited Warranty Policies:
MASS Engineered Design Inc. warrants to the original consumer purchaser
("purchaser") of this product that the MASS product purchased
shall be free from defects in materials and workmanship for a period
of 1 year of normal use. If any such defect is reported within the
first 90 days of purchase, MASS will pay for all parts and labor
required for repair of the product. After this 90 day period, up
to 1 year after the purchase date, Mass will pay for parts while
you are responsible for the labor costs affiliated with the repair.
This warranty does not cover any incompatibilities due to the purchaser's
computer, hardware, software or any other configuration in which
the product interfaces. The limited warranty on all MASS products
begins on the date of the packing slip or invoice.
MASS reserves the right to replace any defective MASS product with
product of equivalent or superior performance. Such replacement
product may be a remanufactured product or manufactured using remanufactured
components at MASS' option. The repaired or replaced product will
be covered by the same warranty.
This limited 1-year warranty does not apply to defects caused by
abuse, misuse, negligence, accident, tampering, modification or
other causes not related to defective materials or workmanship.
MASS reserves the right to impose a reasonable charge for the repair
of products returned with defects resulting from any of the above
causes. For returns where the product is found to be in good working
condition, MASS will not be responsible for any shipping costs.
DOA Items:
If you should find that your MASS product is completely inoperable
upon delivery, and you report this defect within 30 days of purchase,
MASS will replace the inoperable system with a new one at no charge
to you.
Warranty Service Shipping Policy:
To return merchandise, you must obtain an RMA number. Please call
the MASS customer service department and provide the invoice number,
item description, and serial number(s) of the merchandise you wish
to return. You must also provide a copy of the product’s original
receipt as Proof of Purchase. Returned merchandise must be placed
in original packaging, and may include product manuals and other
accessories. No MASS product will be accepted for repair without
an RMA number. Please refer to the “Product Return Policy”
for information on Shipping Cost responsibility.
No other warranties are expressed or implied, including but not
limited to, any implied warranties of merchantability or fitness
for a particular purpose. In no event shall MASS be liable for consequential
or incidental damages resulting from the use or installation of
any MASS product, or the breach of any express or implied warranties.
MASS’ liability to purchaser with respect to any claim or
loss arising out of this transaction or alleged to have resulted
from an act or omission of MASS shall be limited to purchasers’
cost of the MASS product.
Some states do not allow the exclusion of consequential or incidental
damages, so the above exclusion may not apply to you. This warranty
provides you with specific legal rights. You may have other rights
that vary from state to state.
The purchase of an Extended Warranty shall supercede the terms
of this 1-year Limited Warranty.
Technical Support | Sales Support:
 Mon - Fri, 8:30 am - 5:00 pm EST (except on holidays)
 +1 647-258-3151
 technical@massedi.com | sales@massedi.com |
